Help & Support

Open the app and enter your email and a password (at least 8 characters). The same screen signs you in or creates your account: a new email asks you to re-enter the password once to confirm. There is no third-party sign-in.

No. Rynzi never stores your password — it's turned into a one-way code on your device — so nobody, including us, can look it up or reset it. If you're still signed in on another device you can keep using that session, or delete the account there to free up your email. Otherwise, sign up with a different email address.

Open any room and type in the message box at the bottom — rooms are text chat, so there is nothing to request and no microphone or camera is used. In a party room you can also tap an empty seat to sit down, and tap your seat again to stand up. If the host has turned chat off you can still read along. To report a single message, press and hold it.

Go to Me → Recharge. It shows your balance, the one-time diamond packs with their App Store price, and your recharge history. Tap a pack to buy it; the diamonds are added once Apple confirms the payment.

Messages, room chat, names and bios run through a sensitive-word filter: matching words are replaced with ****** before they are sent, and the message is flagged for the host. A host can also hide a message in their room. You can appeal an enforcement from the Safety center.

Use Report or Block on their profile, in the menu of a message thread, in a room's Safety menu, or by pressing and holding a room message; you can also file a report from Me → Safety center → Submit report. Blocking hides their messages, rooms and notifications from you immediately, and they are not notified. Our moderation team reviews every report within 24 hours and you get a tracking number. You can track reports and undo blocks in Me → Safety center.

No. Gifts are paid with diamonds, which you buy in one-time diamond packs through the App Store. There are no memberships, auto-renewals, or recurring charges. Refunds are requested from Apple at reportaproblem.apple.com. See purchase and refund details.

Diamonds are credited to the Rynzi account that made the purchase and show up on every device where you sign in with it. If the app closed during checkout, open Me → Recharge and tap the Restore button at the top right (also in Me → Gifts and restore) to finish the purchase on that device. If a purchase is waiting for approval (for example Ask to Buy), the diamonds are added once it's approved. Still missing? Email kattikari@icloud.com with the store receipt.

Rynzi collects room reminders, messages and follow updates in the app's notification center; it does not send push notifications and never asks for notification permission. Go to Me → Settings and use the Notifications switches to choose whether you get direct-message, followed-host and scheduled-room reminders.

Rynzi is available in English, Arabic, Spanish, Hindi and Turkish. It follows your device language (English if yours isn't one of them). Switch any time on the sign-in screen or in Me → Settings → App language; Arabic is shown right to left.

Go to Me → Privacy and switch off Marketing measurement (Adjust). We stop sending data to Adjust and ask it to erase this device's data. See the Privacy Policy.